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Service Provider vs Trusted Advisor – What’s The Difference?

Whenever we survey our customers on their needs from a maintenance support company the one thing that comes top every time is reliability.

In the fast-paced world of industrial operations, the reliability of rotating machines is a cornerstone of success. These machines, from electric motors to pumps, gearboxes, fans, blowers etc are the beating hearts of industrial processes and commercial buildings, ensuring smooth production, increased efficiency, and overall operational excellence. At CPM, we have continued to hone our business model to become a trusted adviser to customers in order to achieve the highest levels of reliability.

So how do we see this status and how can we deliver the benefits?

The Significance of Trust

Trust forms the foundation of any successful partnership. We understand that when it comes to customers’ valuable assets, you need a partner you can rely on – one that understands your unique challenges, shares your goals, and is committed to your success. That’s why we’ve made it our mission to be more than just a service provider; we aim to be your dedicated adviser, giving advice and guidance by leveraging the experience of almost all industries supporting rotating machine maintenance.

Expertise to be relied on

Our team comprises seasoned experts with a wealth of experience in monitoring, diagnosing, repairing, and maintaining a wide range of rotating machines. Our technicians and engineers are not just skilled professionals; they’re passionate problem-solvers who approach each project with dedication and a commitment to finding the best solutions for your specific needs. Our mantra of Repair, Replace, Manage, Maintain tells customers that the best solution is contained within one of these disciplines.

Navigating Maintenance Challenges Together

Maintenance challenges are a natural part of industrial operations, but with the right partner, they can be managed effectively. As a trusted adviser, we work closely with you to understand your operational environment, CPM’s skills come into their own where its customers end. This way we work together to tailor maintenance strategies that minimise downtime and optimise machine performance.

Customised Maintenance Solutions

One size doesn’t fit all when it comes to rotating machine maintenance. That’s why we take a personalised approach to every job. Our team collaborates with you to develop custom maintenance programmes that align with your operational goals and, in line with production constraints. Whether it’s predictive maintenance, preventive maintenance, or specialised repairs, we provide the solutions you need.

Beyond Repairs: Adding Value

Being a trusted adviser means going beyond routine repairs. We provide comprehensive support that empowers you to make informed decisions about your rotating machines. Our team is always available to answer your questions, offer insights into maintenance best practices, and help you understand the health of your equipment through advanced diagnostic techniques. The best practices and the associated costs leave you with all the facts to make the most informed decisions.

Your Success, Our Priority

Your success is our ultimate goal. When you partner with CPM, you’re not just receiving maintenance services; you’re gaining a dedicated ally who is invested in helping you achieve operational excellence. Our commitment to your satisfaction drives us to continuously innovate, improve our services, and exceed your expectations.

Reach Out to Your Trusted Adviser

As your trusted adviser for rotating machine maintenance, we’re here to support you every step of the way. Whether you’re facing a maintenance challenge, seeking expert advice, wanting to avoid failures, needing an urgent repair or looking to optimise your machines’ performance, don’t hesitate to reach out to us. Your success is our success, and together, we’ll continue to drive efficiency, reliability, and growth.

Case Study

Enhancing Reliability and Performance: A Case Study of Centrifugal Cooling Pump Repair by CPM Engineering

In the dynamic landscape of industrial operations, unexpected equipment failures can have far-reaching implications. Recently, a customer in the chemical industry encountered a challenging situation when their centrifugal cooling pump experienced a sudden breakdown. Seeking a solution, they turned to CPM Engineering.

Upon the initial inspection of the centrifugal cooling pump, CPM Engineering’s engineers identified the root cause of the failure. However, what started as a routine repair soon evolved into something more. The findings from the inspection indicated that the scope of work needed to be expanded to address the underlying issue effectively.

A crucial aspect of CPM Engineering’s approach is our commitment to thorough analysis and consultation. Recognising the importance of understanding the full implications of the repairs, CPM Engineering consulted the customer. This collaborative approach enhanced the pump’s reliability and performance.

What stood out in this case was the proactive approach that CPM Engineering brought to the table. As part of the repair process, the decision was made to incorporate stainless steel wear rings into the pump. While this adjustment added a modest cost of £218 to the repair, it yielded significant results. The modification will extend the Mean Time To Failure (MTTF) significantly and is an example of simple changes delivering improved reliability when you have the mindset.

This case exemplifies the services offered by CPM Engineering. Their expertise extends beyond simple repairs, as they are driven to identify opportunities for optimisation and enhanced performance. By collaborating closely with customers and taking a holistic view of equipment health, CPM Engineering can implement innovative solutions that go beyond routine repairs.

In the world of industrial equipment maintenance, the ability to turn a standard repair into a transformative enhancement is a testament to the capabilities of service providers like CPM Engineering. By consistently delivering solutions that prolong equipment life, boost efficiency, and reduce downtime, they prove themselves to be true partners in the success of their clients’ operations.

Find out more

To discuss how we can help your business with reliable machine repair and maintenance, please get in touch on 0161 865 6161.